The various approaches and methodologies prescribed by Six Sigma have proven itself as far as efficiency and quality management is concerned. The standards of quality had been greatly improved by implementing a quality management system that is greatly methodical and consistent. It has been applied across various industries such as retail, healthcare, software, pharmaceuticals etc. the products and services are tested to ensure that the desired standards as well as the expectations of the customer, is met. Six Sigma, therefore, provides great improvement in terms of profit and cost reduction.
It is an approach that ensures quality in production by improving each individual process. When we refer to quality here, we are talking about ensuring that the expectations of the customer are met and the requirements of the client are satisfied. We need to assure the customer that the product is of the best possible quality available in the market. For this leaders or managers are appointed who will ensure that the products are satisfactory and meet the necessary standards. His responsibilities will include:
1. Take care of the quality management processes and ensure that the quality of all products and services is checked.
2. Maintain high standards and ensure that these conditions are met.
3. Improve the standards that have already been set in order to facilitate continuous improvement
4. Review sales statistics and identify a drop in sales due to insufficient quality of products.
5. Ensure that the quality standards are understood by all employees and they are motivated to work towards the common goal.
The quality assessment and management techniques and methodologies keep changing with time. Therefore we must stay updated on recent developments and trends. We must be aware of new products being launched, attend seminars and workshops and spread the knowledge.With respect to quality, there are 2 terms we need to be aware of:Quality Control and Quality Assurance
It is a system that comprises of processes and activities that determine the overall quality of products. It checks the accuracy and uncertainties involved and is often a regular process. It ensures data correctness, identifies errors and corrects them.
This is a process that is executed to make sure that the expectations of a customer are met. The requirements of a customer should be satisfied for a product to be considered as complete. It prevents defects and works towards perfection. It, therefore, brings about an overall improvement in quality.
All businesses are working towards perfection. The better your results, the more customers you get and in turn more profit. Therefore in the competitive market, businesses are working towards achieving Zero Defect. Quality Assurance and efficiency play a huge role in businesses and Six Sigma can help you get there. With such modern business methodologies and strategies, you can place your company at the head of the race and ensure success.